I'm getting "Incorrect Code" errors.
- You get this error when your google authenticator app is not synced correctly. Check How to Sync Google Authenticator.
Have a new phone or a secondary device? (Using your back up code/ Recovery key)
- First, Install the Google Authenticator and then use your back up code/ recovery key to restore your account access. Recover account using back-up code.
Don’t have a back up code/ recovery key?
Please raise a support ticket. In the support ticket, send us two selfie.
- Selfie with ID &
- Selfie with a document written as "Disable 2FA" along with Signature.
- Please raise a support ticket. In the support ticket, send us two selfie.
Created by: Gaurav Dahake
Modified on: Tue, 23 Jan, 2018 at 3:45 PM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.