• I'm getting "Incorrect Code" errors.
  • You get this error when your google authenticator app is not synced correctly. Check How to Sync Google Authenticator.

• Have a new phone or a secondary device? (Using your backup code/ Recovery key)
  • First, Install the Google Authenticator and then use your backup code/ recovery key to restore your account access. Recover account using backup code.

• Don’t have a back up code/ recovery key? (Disable 2FA)
  • Please raise a ticket with the following documents: (Click Here to Raise Ticket)
    
    1) A scanned copy of your Aadhar card/PAN card/passport/driving license (whichever was used to do KYC)
    
    2) A selfie holding a paper with a message written “Bitbns disable 2fa” along with the date you are raising a ticket.
    
    
    The 2FA disable request will be processed within 3-4 working days.