I lost access to my 2FA device. How can I now access my account? : Bitbns

I lost access to my 2FA device. How can I now access my account? Print

Created by: Gaurav Dahake

Modified on: Mon, 16 Mar, 2020 at 4:48 PM

I'm getting "Incorrect Code" errors.
- You get this error when your google authenticator app is not synced correctly. Check How to Sync Google Authenticator.
Have a new phone or a secondary device? (Using your back up code/ Recovery key)
- First, Install the Google Authenticator and then use your back up code/ recovery key to restore your account access. Recover account using back-up code.
Don’t have a back up code/ recovery key? (Disable 2FA)
- Please send a mail to profile@bitbns.com with the following documents:
  
  1) A scan copy of your aadhar card/PAN card/passport/driving license (whichever was used to do KYC)
  
  2) A selfie holding a paper with message written “Bitbns disable 2fa” along with date and signature.
  
  After you have sent the mail to above mentioned email ID, the 2FA disable request will be processed within 3-4 working days.

I lost access to my 2FA device. How can I now access my account? Print