We have streamlined to process to make sure you have a smoother deposit. You can do the following.
Step 1 - Chat: If the withdrawer doesn’t confirm the transaction, you have the option to interact with them directly, using our ‘Chat with Peer’ feature.
Step 2 - Raise Dispute: In case the withdrawer doesn’t reply to your messages or refuses to confirm, you can go ahead and raise a dispute by clicking on ‘Raise Dispute’. Following that, click on ‘Submit Proof’ and upload a screenshot of your bank statement.
In case the delay persists for more than 48 hours, kindly raise a ticket at: https://bitbns.freshdesk.com/support/tickets/new.