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Requester
Subject
Description
Bitbns/Bnspay
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Bitbns
Bnspay
<div class="control-group ticket_section"> <label class=" required control-label cf_user_id_803393-label " for="helpdesk_ticket_cf_user_id_803393">User id</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_user_id_803393]" id="helpdesk_ticket_custom_field_cf_user_id_803393" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_number414904_803393-label " for="helpdesk_ticket_cf_number414904_803393">Registered phone number </label> <div class="controls "> <input class=" required number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_number414904_803393]" id="helpdesk_ticket_custom_field_cf_number414904_803393" /> </div> </div>
Category
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USDT P2P
Bank Verificaion
KYC
Account / Security (2FA, Email id & Phone no Change)
INR Deposit
INR Withdrawal
Cryptocurrency Deposit
Cryptocurrency Withdrawal
Refund Fee
Margin Trading
Crypto Listing
Bitdroplet INR Deposit Issue
Bitdroplet Other Issues
BNS Token
Mails Not Being Received
Referral Issue
Trading Issue
Trade report
Website/UI Issue
Others
<div class="control-group ticket_section"> <label class=" required control-label cf_sub_category_803393-label " for="helpdesk_ticket_cf_sub_category_803393">P2P type</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_sub_category_803393]" id="helpdesk_ticket_custom_field_cf_sub_category_803393"><option value="">...</option> <option data-id="35000889332" value="USDT Withdrawal">USDT Withdrawal</option> <option data-id="35000889333" value="USDT Deposit">USDT Deposit</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_amount639619_803393-label " for="helpdesk_ticket_cf_amount639619_803393">Amount</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_amount639619_803393]" id="helpdesk_ticket_custom_field_cf_amount639619_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_reference_number_803393-label " for="helpdesk_ticket_cf_reference_number_803393">Reference Number (For UPI payments, please mention 12 digit UTR number)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_reference_number_803393]" id="helpdesk_ticket_custom_field_cf_reference_number_803393" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_kyc_type_803393-label " for="helpdesk_ticket_cf_kyc_type_803393">Bitbns KYC Issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_kyc_type_803393]" id="helpdesk_ticket_custom_field_cf_kyc_type_803393"><option value="">...</option> <option data-id="35000889327" value="Bitbns KYC Rejected">Bitbns KYC Rejected</option> <option data-id="35000889328" value="Bitbns KYC Pending">Bitbns KYC Pending</option> <option data-id="35000936227" value="Bitbns Profile name mismatch & Date of Birth">Bitbns Profile name mismatch & Date of Birth</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_sub_category828310_803393-label " for="helpdesk_ticket_cf_sub_category828310_803393">Sub category</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_sub_category828310_803393]" id="helpdesk_ticket_custom_field_cf_sub_category828310_803393"><option value="">...</option> <option data-id="35001012654" value="2fa Disable">2fa Disable</option> <option data-id="35001012655" value="Mobile number change">Mobile number change</option> <option data-id="35001012656" value="Email ID change">Email ID change</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_amount_803393-label " for="helpdesk_ticket_cf_amount_803393">Amount</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_amount_803393]" id="helpdesk_ticket_custom_field_cf_amount_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_reference_number_803393-label " for="helpdesk_ticket_cf_reference_number_803393">Reference Number (For UPI payments, please mention 12 digit UTR number)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_reference_number_803393]" id="helpdesk_ticket_custom_field_cf_reference_number_803393" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_amount701818_803393-label " for="helpdesk_ticket_cf_amount701818_803393">Amount</label> <div class="controls "> <input class=" required number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_amount701818_803393]" id="helpdesk_ticket_custom_field_cf_amount701818_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_withdrawal_tyoe_803393-label " for="helpdesk_ticket_cf_withdrawal_tyoe_803393">Withdrawal Type</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_withdrawal_tyoe_803393]" id="helpdesk_ticket_custom_field_cf_withdrawal_tyoe_803393"><option value="">...</option> <option data-id="35000889345" value="Normal">Normal</option> <option data-id="35000889346" value="Instant">Instant</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_cancel_inr_803393-label " for="helpdesk_ticket_cf_cancel_inr_803393">Want to cancel INR withdrawal</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_cancel_inr_803393]" id="helpdesk_ticket_custom_field_cf_cancel_inr_803393"><option value="">...</option> <option data-id="35001053432" value="Yes">Yes</option> <option data-id="35001053433" value="No">No</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_asset_name_803393-label " for="helpdesk_ticket_cf_asset_name_803393">Asset Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_asset_name_803393]" id="helpdesk_ticket_custom_field_cf_asset_name_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_tx_hash_803393-label " for="helpdesk_ticket_cf_tx_hash_803393">Tx Hash</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_tx_hash_803393]" id="helpdesk_ticket_custom_field_cf_tx_hash_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_network_803393-label " for="helpdesk_ticket_cf_network_803393">Address Type / Network</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_network_803393]" id="helpdesk_ticket_custom_field_cf_network_803393"><option value="">...</option> <option data-id="35000942650" value="ERC20">ERC20</option> <option data-id="35000942651" value="BSC20">BSC20</option> <option data-id="35000942652" value="TRC20">TRC20</option> <option data-id="35000942653" value="MATIC20">MATIC20</option> <option data-id="35000942655" value="Others">Others</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_volume156429_803393-label " for="helpdesk_ticket_cf_volume156429_803393">Volume</label> <div class="controls "> <input class=" required decimal section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_volume156429_803393]" id="helpdesk_ticket_custom_field_cf_volume156429_803393" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_digital_asset_name_803393-label " for="helpdesk_ticket_cf_digital_asset_name_803393">Asset Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_digital_asset_name_803393]" id="helpdesk_ticket_custom_field_cf_digital_asset_name_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_transaction_hash397370_803393-label " for="helpdesk_ticket_cf_transaction_hash397370_803393">Transaction Hash Generated or Not</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_transaction_hash397370_803393]" id="helpdesk_ticket_custom_field_cf_transaction_hash397370_803393"><option value="">...</option> <option data-id="35000889338" value="Yes">Yes</option> <option data-id="35000889339" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_volume648496_803393-label " for="helpdesk_ticket_cf_volume648496_803393">Volume</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_volume648496_803393]" id="helpdesk_ticket_custom_field_cf_volume648496_803393" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_transaction_hash_803393-label " for="helpdesk_ticket_cf_transaction_hash_803393">Transaction Hash</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_transaction_hash_803393]" id="helpdesk_ticket_custom_field_cf_transaction_hash_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_date_of_transaction_803393-label " for="helpdesk_ticket_cf_date_of_transaction_803393">Date of Transaction</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_date_of_transaction_803393]" id="helpdesk_ticket_custom_field_cf_date_of_transaction_803393" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_social_media_link_twitter_facebook_803393-label " for="helpdesk_ticket_cf_social_media_link_twitter_facebook_803393">Social Media Link ( Twitter/ Facebook)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_social_media_link_twitter_facebook_803393]" id="helpdesk_ticket_custom_field_cf_social_media_link_twitter_facebook_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_token_name_803393-label " for="helpdesk_ticket_cf_token_name_803393">Token Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_token_name_803393]" id="helpdesk_ticket_custom_field_cf_token_name_803393" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_token_type_803393-label " for="helpdesk_ticket_cf_token_type_803393">Token Type</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_token_type_803393]" id="helpdesk_ticket_custom_field_cf_token_type_803393"><option value="">...</option> <option data-id="35000677335" value="Security">Security</option> <option data-id="35000677336" value="Utility">Utility</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_cryptocurrency_name_803393-label " for="helpdesk_ticket_cf_cryptocurrency_name_803393">Cryptocurrency Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_cryptocurrency_name_803393]" id="helpdesk_ticket_custom_field_cf_cryptocurrency_name_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_token_symbol_803393-label " for="helpdesk_ticket_cf_token_symbol_803393">Token Symbol</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_token_symbol_803393]" id="helpdesk_ticket_custom_field_cf_token_symbol_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_website_url_803393-label " for="helpdesk_ticket_cf_website_url_803393">Website URL</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_website_url_803393]" id="helpdesk_ticket_custom_field_cf_website_url_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_twitter_url_803393-label " for="helpdesk_ticket_cf_twitter_url_803393">Twitter URL</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_twitter_url_803393]" id="helpdesk_ticket_custom_field_cf_twitter_url_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_telegram_group_url_803393-label " for="helpdesk_ticket_cf_telegram_group_url_803393">Telegram Group URL</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_telegram_group_url_803393]" id="helpdesk_ticket_custom_field_cf_telegram_group_url_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_coinmarketcap_url_803393-label " for="helpdesk_ticket_cf_coinmarketcap_url_803393">Coinmarketcap URL</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_coinmarketcap_url_803393]" id="helpdesk_ticket_custom_field_cf_coinmarketcap_url_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_brief_about_the_cryptocurrency_803393-label " for="helpdesk_ticket_cf_brief_about_the_cryptocurrency_803393">Brief About the Cryptocurrency</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_brief_about_the_cryptocurrency_803393]" id="helpdesk_ticket_custom_field_cf_brief_about_the_cryptocurrency_803393"> </textarea> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_amount_803393-label " for="helpdesk_ticket_cf_amount_803393">Amount</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_amount_803393]" id="helpdesk_ticket_custom_field_cf_amount_803393" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_reference_number_803393-label " for="helpdesk_ticket_cf_reference_number_803393">Reference Number (For UPI payments, please mention 12 digit UTR number)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_reference_number_803393]" id="helpdesk_ticket_custom_field_cf_reference_number_803393" /> </div> </div>
Issue Faced On
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Website
Android App
iOS App
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