In case you forgot or have used a wrong tag, memo or payment id, please raise a ticket on bitbns.freshdesk.com by providing the following information in order for us to verify the transaction


  • Send screenshot of the transaction from the exchange/wallet, along with following transaction ID, coin & amount.
  • Screenshot of your profile details on the exchange from which you did the transfer. If it's wallet based transaction, our support team will contact you.


Due to large number of requests, it may take some time to process your request. Please be patient.